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Miva Merchant Server FAQ
What is Miva Merchant?
Miva Merchant is a browser-based storefront and catalog development tool
that integrates cataloging, product maintenance, category management, and
shopping cart functions, along with order and credit card processing into
one package. Multiple stores can be maintained by one central
administrator, or specific store functions can be delegated to
sub-administrators. Merchants are able to easily manage their own stores
through a user-friendly, browser-based interface.
Where can I see a demo of
Miva Merchant?
The Miva Web site has an excellent
Runtime Shopping
Demo that illustrates one possible implementation of the Miva
Merchant Storefront Development and Management System.
Where can I see some actual
sites using Miva Merchant?
The Miva Galleria
contains a helpful list of sites created using Miva Merchant.
How do I install Miva
Merchant?
We have put together a convenient Virtual Server bundle called the Miva
Merchant Server. The Miva Merchant Server comes with the powerful Miva
Merchant solution which is then packaged with a Fully Functional Virtual
Server. You can easily order this bundle using our online
Order Submission.
Can I upgrade or downgrade
from a Virtual Server A, B, or C to a Miva Merchant Server?
You may upgrade any existing Virtual Server A, B, or C to any Miva
Merchant Server A, B, or C. You may also upgrade or downgrade any existing
Miva Merchant Server A, B, or C to another Miva Merchant Server type.
However, due to licensing restrictions, you may not downgrade a Miva
Merchant Server to a Virtual Server A, B, or C.
Can I have multiple store
fronts?
Multiple stores can be maintained by a single central administrator, or
specific store functions can be delegated to different developers or
merchants. There is a one time $159 charge to develop an additional store
within Miva Merchant. To acquire an additional store license please see
the
Miva General Store and select the Miva Merchant Additional
Store (Add a store to domain license) option for $159.
Can a unique store be created
for each Virtual Subhost on my Miva Merchant Server?
Yes. The entrance to each store and any static content regarding your
company or products can be associated with a unique domain name. However,
the storefront functionality such as product lookup, category
presentation, shopping basket, and order forms are all accessed from a
separate generic domain name such as genericstore.com/customer. For
example, the two stores
Main Street Interiors and
Mr. Microwave reside on the
same Virtual Server. You can access each store directly via the domain
name; however, when a product is selected for purchase, you are taken to
the main domain name associated with the Miva Merchant Server (i.e.
http://www.beachserver.com/.....Store_Code=street&Product_Code=31-wd9776).
This solution allows you to host multiple stores on the same Miva Merchant
Server at a very low cost. Note: to have multiple sites you must purchase
an additional store license as described in the question above.
Can I use the Miva Merchant
License that I get with my Miva Merchant Server on another hosting
company?
No. Our special pricing for the packaged bundle of the Virtual Server and
Miva Merchant cannot be separated. Likewise, the license works only in
conjunction with our Miva Merchant Server.
Who do I contact for
technical support or help?
We provide installation support for Miva, which should be handled
automatically when ordering the Miva Merchant Server. All other technical
support is available directly from Miva. Miva offers unlimited free
support for Miva Merchant via a threaded web-based discussion forum and an
e-mail list server group. In addition, Miva offers paid phone support
options. For complete details see the
Miva Support Web site or
contact them via e-mail at support@miva.com.
Where can I get a copy of the
Miva Merchant Handbook?
Complete Miva Product Documentation
is available on the Miva Web site. Miva has created helpful PDF documents
that contain full documentation for the Miva Merchant product.
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